I would like to change the date/time of my booking If you are unable to visit on the day you have booked for, please contact us via Live Chat or send a message via our Facebook page and a member of the team will assist further. Related articles How do I contact your Customer Services team? Can I cancel my booking? What if I'm running late for my time slot? Why do I need to book a time slot with my combination ticket? What if I'm running late for my time slot?