Guests with additional needs or accessibility requirements that require a carer are entitled to one free carer ticket for one personal assistant/carer to accompany and support them throughout their visit.
All visiting guests, except for the carer, require a pre-purchased ticket.
You can reserve a free carer ticket during our booking journey when purchasing your standard or combination entry tickets.
Upon entry to the attraction, you will need to show one of the below items of documentation alongside the Carer Ticket:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA), Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
- A valid Blue Badge
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
- Nimbus Access Card with the carer/companion symbol
- An International Equivalent of the Above
Please note: The carer must be 14+ years