Booking Help

Booking Portal

• What is the Account Holder Portal?
• How do I access Account Holder Portal?
• Can I change my visit time or date after my original visit time or date via Booking Portal?

Online Booking Help

• What payment cards do you accept for an online booking?
• I have received an error message when making a booking?
• Why am I booking into a time slot?
• I'm unsure if my booking has been successful - what do I do?
• I may have two bookings, what do I do?
• I've booked the wrong tickets, what do I do?

Tickets & Confirmations

• Does my carer ticket cover all attractions in my combination ticket?
• Where do I go to collect my tickets?
• What do I need to collect my tickets?
• I have not received my email confirmation, what should I do?
• I have purchased tickets for someone else, how do they collect their tickets?
• What if I need to collect my tickets but I do not have the card I used to purchase?

Amending a Booking

• Can I cancel my booking?
• Can I change the date/time of my booking?
• What if I'm running late for my time slot?