I've booked the wrong tickets, what do I do? If you have booked the wrong tickets, please contact us via Live Chat or send a message via our Facebook page and a member of the team will assist further. Related articles How do I contact you with a guest enquiry? Can I change the date/time of my booking? How do I access Booking Portal? I may have two bookings, what do I do? Can I change my visit time or date after my original visit time or date via Booking Portal?